By harnessing the power of virtual reality, businesses are transforming and enhancing their training programs, equipping employees with the skills they need to succeed in the workplace. Companies use various simulations that recreate real scenarios at work: from a normal dialogue with a buyer to an emergency situation. VR training is already successfully implemented by such retail giants as Walmart, Super Retail Group, Goodwill, IKEA, etc.
In this article, we will tell you how virtual reality is used to train retail employees and how VR improves work efficiency.
Empowering Retail Staff: Benefits of VR Training
Famous brands are increasingly paying attention to VR training for trade employees due to a number of the following advantages:
- Increasing involvement in the work process. It has been proven that virtual training can increase employees’ concentration on the work process and increase their interest in completing tasks. This is all because, first of all, virtual training is conducted in an immersive environment that maximizes the real workplace. And, secondly, training in VR is an interesting and gamified process that will increase the level of task performance.
- Reducing training time. By using virtual reality, companies spend significantly less time on preparation and the training process itself. You don’t need to create the necessary conditions on the spot yourself. The necessary realistic scenario is already ready in the VR glasses. Instead of conducting long briefings, an employee wearing virtual reality glasses receives visual prompts and options for the development of events. Thus, the duration of training for employees is reduced from several hours to 25–30 minutes, if not less.
- Safe and controlled environment. While going through VR training, company employees hone their skills in a safe space where they can make mistakes and learn from them without affecting real customers. The instant feedback provided in VR simulations enables employees to understand their strengths and areas for improvement, leading to continuous skill development. With VR employee training, companies can develop a customer-centric culture, equipping their employees with the necessary skills to deliver exceptional service and create memorable experiences for their customers.
Key Focus Areas of VR Training for Employees
Welcome to the Future: Enhancing Retail Onboarding with VR Training
So, you have hired new employees who need to be familiarized with the workplace. In order to quickly adapt newcomers to the work in your company, employees of the HR department can simply hand over VR glasses with a workplace simulation.
It has already been proven that virtual training with visual indicators and text prompts accelerates the acquisition of new skills and the process of adaptation to a new workplace.
For example, the famous Swedish brand IKEA, which is known for its XR experiences, introduced virtual training for newcomers during Talent Focus Week a few years ago.
During the event, those who want to work at IKEA could find out more information about the company through a cardboard VR headset. They could also choose any department in which they want to work, get to know the team, and learn more about the basic principles of work in the digital space.
Read also: Extended Reality Solutions For HR Department
Mastering the Human Touch: VR Soft Skills Training for Retail Employees
Through an interactive, immersive experience, VR training enables employees to develop essential communication skills. There are several areas of soft skills training for employees: team management, development of stress resistance, ability to resolve conflicts, development of tolerance for different employees, etc. Thus, it will be easier for the employee to join the team and better understand the working atmosphere.
So, Roundtable Learning, a well-known developer of VR training, released another simulator in which an employee learns to be a department head. For example, this simulator contains a scenario where you have to resolve a conflict within your team and take responsibility for making decisions and calming down your employees.
Another case for the development of soft skills is VR training from Goodwill and Virtical Reality. In this training, employees of retail outlets wearing VR glasses seem to be in the place of the buyer and evaluate the virtual seller based on external characteristics. The main task of this training is to show employees the correct appearance and teach them to follow the rules of hygiene. In particular, this case was created to comply with the rules even during the COVID-19 pandemic.
Elevating Customer Service With VR Training in Retail
VR training promotes the development of interpersonal communication and problem-solving skills with clients as well. Company employees participate in virtual interaction with simulated customers, receiving feedback on their performance and improving their skills in a controlled environment.
In virtual reality, company employees can hone their customer service skills in various scenarios: both during a normal purchase and during more stressful circumstances such as a big sales period.
For example, the well-known shopping brand Walmart introduced VR training for store employees, where they learn and hone their skills in dealing with customers during the Black Friday sale.
During this training, an employee wearing VR glasses works with virtual customers in a separate room under the supervision of senior employees who monitor the performance of tasks through computer screens.
Revolutionizing Product Education: VR Employee Training in Retail
Another type of virtual training is instruction on the study of different types of goods. By going through this training to study the products, the sales point employee can quickly learn the characteristics of each product and better orientate himself on which product and for what needs it is needed.
For example, ReadySetVR has developed virtual training for supermarket sellers, one of the functions of which is to work with goods. In a digital environment, a worker examines different types of goods, from food products to household chemicals, and learns to correctly arrange them on virtual shelves using controllers.
Safety First: Enhancing Retail Employee Training
Safety training is key to every industry, from hazardous manufacturing to usual shops. Emergencies can happen anywhere, such as a cabinet falling on an employee or a chemical spill. Virtual reality allows you to think through all possible scenarios of dangerous cases. Workers wearing VR glasses can hone algorithms for behavior during an emergency situation and bring them to automaticity.
The Australian company Super Retail Group has already successfully implemented VR training for warehouse workers who have to learn safety rules during the transportation and storage of goods.
The essence of this training is that an employee wearing VR glasses must find six hidden dangers that wait for them in the virtual workplace. The employee must show all attention and concentration, as some problems may happen behind their back.
Due to the immersion effect, VR training in retail develops basic communication skills and develops customer-oriented thinking and consolidates knowledge about certain products. This technology offers the most realistic learning environment where employees practice and improve their skills in simulated real-world scenarios, increasing confidence and competence in the sales force.
With virtual training, businesses create a workforce that is not only knowledgeable, but also responsive, adaptable, and skilled in providing high-quality customer service. Harnessing the potential of VR training in retail is a strategic investment that paves the way for increased productivity, increased customer satisfaction, and ultimately the effectiveness of the retail enterprise in a dynamic and competitive marketplace.
Dental education is a demanding discipline, requiring students to develop precise manual dexterity, particularly in preclinical restorative dentistry. In the past, students have been trained using conventional phantom heads or mannequins, offering a simulated but less tactile experience for practising procedures. However recent advancements in haptic feedback technology have transformed preclinical dental education, providing a more immersive and tactile training experience! The Importance of Haptic Feedback in Dental Education In dental education, the development of psychomotor skills is paramount. Dental students must hone their manual dexterity to perform procedures with precision and efficiency. Traditionally, students have trained on phantom heads, but these models lack the realistic tactile sensations experienced during real clinical procedures. Furthermore, the use of plastic teeth in these training models not only fails to replicate the natural variability of real teeth but also raises environmental concerns due to plastic waste. Obtaining natural human teeth for training purposes is also challenging due to ethical constraints. Haptic feedback technology has emerged as a game-changer in dental education. Haptic devices, such as Simodont, provide realistic tactile force feedback, allowing students to practice procedures on virtual patients. This technology offers several advantages: Realistic Sensations: Haptic technology simulates the resistance and pressure experienced in real clinical settings, enhancing students’ motor skills, hand-eye coordination, and dexterity. Safe and Controlled Environment: Haptic-based training allows students to practice dental operations indefinitely in a safe and controlled environment without the risk of harming a living patient. Personalized Feedback: The technology can provide personalized feedback to students, helping them identify areas where they may be applying too much or too little pressure and deviations from the proper trajectory. Limitations of Conventional Phantom Head Training Despite the advantages of traditional phantom head training, it has several limitations: Lack of Realistic Tactile Sensations: Phantom heads do not provide the tactile feedback experienced in real clinical settings, which can hinder students’ skill development. Environmental Concerns: The use of plastic teeth in phantom heads leads to plastic waste, contributing to environmental issues. Limited Reproducibility: Real patient procedures are not repeatable for practice, limiting students’ exposure to various clinical scenarios. Read also: Empowering Doctors And Patients: How Augmented Reality Transforms Healthcare How VR and AR Address These Limitations Haptic feedback devices, when integrated with VR and AR technologies, offer solutions to the limitations of traditional training methods: Realistic Tactile Sensations: VR and AR technologies create immersive virtual environments that replicate real clinical scenarios, enhancing the realism of training. Personalized Learning: These technologies allow for personalized feedback and performance evaluation, enabling students to identify and correct errors in real-time. Unlimited Reproducibility: VR and AR enable students to practice procedures repeatedly in diverse and realistic scenarios, ultimately improving their clinical competence. The integration of haptic feedback technology in dental education, especially when combined with VR and AR, has revolutionized preclinical training for dental students. It addresses the limitations of traditional training methods by providing realistic tactile sensations, personalized learning, and unlimited reproducibility!
Navigating the intricate maze of technological progress and human engagement reveals a constantly shifting terrain. Haptic devices stand out as the vanguard in this revolution, and WEART is undoubtedly leading the charge. In this expanded discourse, we at Qualium Systems, specialists in custom IT engineering, explore the engineering marvels and the expansive business applications of WEART’s pioneering haptic technology. The Technical Ecosystem: A Deeper Dive Hardware Innovation: More than Just Touch WEART’s devices go beyond mere simulation to recreate tactile sensations intricately. The wearables make use of cutting-edge actuators and sensors to offer a wide spectrum of tactile experiences, from the velvety softness of a petal to the ruggedness of a rock. 1. Actuators: Employing both mechanical and electronic components, actuators deliver precise tactile feedback. They play a crucial role in mimicking various textures, thermal cues and forces, pushing the boundaries of what users can ‘feel’ digitally. 2. Sensors: These aren’t your everyday touch sensors. WEART’s sensors can detect minute changes in pressure and movement, making the haptic interface responsive and incredibly realistic. Software Engineering: Facilitating Haptic Integration Qualium Systems takes pride in offering SDKs compatible with both Unity and Unreal Engine, making the integration of WEART’s groundbreaking haptic features easier than ever. 1. Unity & Unreal Engine SDKs: These engines are favored by developers for their ease of use and flexibility. Our SDKs are tailored for these platforms, offering rapid prototyping and high-fidelity rendering capabilities. 2. Custom APIs: Our SDKs come with a range of APIs that allow you to fine-tune the haptic experience to align with specific use-cases or requirements. 3. Data Analytics: The SDKs also include telemetry functions that capture key metrics. Businesses can assess user engagement in real-time, modifying experiences for better interaction. Expanded Case Study: The Transformational Power of Haptic Technology in VR Chemistry Lessons A Paradigm Shift in Science Education Our VR Chemistry Lessons App is a landmark example of how WEART’s haptic technology can revolutionize education. Typically, the teaching of chemistry has relied heavily on theoretical knowledge, supplemented occasionally by lab experiments. The WEART-enabled VR Chemistry App changes this equation dramatically. 1. Molecular Vibration: For the first time, students can tangibly feel the vibrations and movements of molecules, providing an entirely new dimension to understanding kinetic energy. 2. Chemical Reactions: Imagine the educational impact of feeling the heat dissipate in an exothermic reaction or the sudden cold in an endothermic process. It’s not just theory; it’s practically hands-on learning. 3. Substance Interaction: Different elements and compounds come with unique textures and properties. Our app lets students ‘touch’ these materials virtually, further enriching their understanding. The Birth of Dynamic Learning Environments The integration of WEART’s technology moves education from a unidimensional, rote-learning model to a multi-sensory, experience-driven paradigm. This shift is monumental in helping students better retain and apply complex scientific concepts. Business Implications: Why This Matters to You Economic Efficiency: Beyond Cost Savings Integrating WEART’s haptic devices significantly reduces the overheads associated with conventional training methods. Virtual reality setups eliminate the need for physical resources and spaces, making training efficient and cost-effective. Customer Experience: A New Frontier Introducing a tactile component to your services enhances the overall user experience. Whether it’s a virtual showroom or an online educational platform, the added layer of tactile interaction can make your services unforgettable. Competitive Strategy: The First-Mover Advantage In a market that is continually evolving, early adoption of new technologies like WEART’s haptic devices can give you a significant edge. It’s not just a matter of staying current; it’s about leading the charge in the new age of digital interaction. Final Remarks: The Road Ahead The amalgamation of WEART’s groundbreaking haptic technology with Qualium Systems’ expertise in software development is a game-changer. Whether you’re an innovator in the technical sphere or a forward-thinking business owner, the era of multi-sensory computing has arrived. The scope of what this technology can achieve is only limited by our imagination. At Qualium Systems, we’re excited to be your partners in this exhilarating journey into the future.
Today, modern technologies provide incredible opportunities in numerous areas, including the hotel business. This technology creates a deep connection between the guest and the hotel, overturning the usual idea of hospitality. Virtual reality allows you to surprise guests with immersive unique experiences that are not only exciting but also facilitate the activities of the establishments themselves. In this article, we’ll look at how virtual reality revolutionizes the hospitality industry and helps to deliver unparalleled guest experiences. Exploring Diverse Dimensions of VR in Hospitality There are several main areas where virtual reality is most often used in the hotel industry, including virtual tours, staff training, and VR entertainment. Enhancing Guest Experiences through VR VR hotel tours are one of the most popular directions where virtual reality is typically when dealing with hospitality. Before checking in, guests can take a trial visit to the property in VR to assess the hotel environment. This technique will help to better understand where exactly they want to stay, in which room, and whether this hotel meets the requirements. “One of the reasons why VR marketing has taken on a viral tone, arises from the fact, that guests will be provided with a hands-on point of view when making an important booking decision. Using such technology clearly illustrates that the property in question is keeping abreast of the latest digital trends. Today, VR tours can be easily placed on an online platform, through the rise of cost-effective software packages,” according to Keystone Hospitality Property Development. For example, the Atlantis Dubai Virtual Tour shows future customers what the hotel looks like, starting with the exterior and ending with the appearance of the hotel rooms. The experience was filmed in the 360o format. Thriving Frontier of VR Entertainment in Hotels Once your guests have checked into their hotel rooms, they should receive high-quality entertainment offered by the hotel chain itself. These can be virtual reality rooms for guests to spend their free time. For example, the Polish spa resort Czarny Potok also has a virtual reality room where visitors can play various games in VR headsets. In addition, virtual reality can be used as a preview of real entertainment available. Before your guest tries, for example, sightseeing, they can get a preview of a tourist destination they could go to. Consider a VR tour of the ancient city of Petra in Jordan. Read also: Virtual Tours of National Parks. Discovering Nature’s Beauty through AR and VR Navigating Future of Hotel Reservations through VR Another area of virtual reality that is developing in the hotel industry is VR booking. Similar to virtual sightseeing, a user can see the chosen vacation spot for themselves, though the range of possibilities of VR booking is wider. So, a VR headset user sees a digital globe of the Earth in front of them and decides on the point where they want to go. Next, they interact with a 3D model of the plane, which clearly shows the seats that can be reserved. Moreover, there is an opportunity to rent a car and choose the price of this rental. With virtual booking, users can select a payment method by scanning and adding a digital credit card. Virtual booking from Amadeus IT Group provides such options to users with VR glasses. VR’s Role in Transforming Hotel Staff Training In the hotel industry, virtual reality is used not only to serve customers but also to improve customer service. Virtual reality training, which fully reproduces the real work environment in digital reality, is an effective tool to improve the efficiency of hotel staff. For example, the Best Western Hotels chain recorded a 71% decrease in the number of customer complaints after the introduction of VR training. Virtual training is already used by the famous Hilton network. In this training, employees use VR headsets to immerse themselves in the digital space that reproduces the hotel.There, they perform various tasks typical for the hotel staff: cleaning the room, preparing a cart with lunch, and checking in guests. The integration of virtual reality marks a revolutionary step towards improving the guest experience and redefining the hospitality industry. With the introduction of virtual reality in hotels, guests are no longer limited by physical boundaries. Virtual tours of hotels and attractions allow them to go on exciting journeys and explore these places without leaving their homes. Once a decision is made, users can completely organize their own trip through VR booking in a gamified form. Virtual reality in the hospitality industry has also paved the way for more comfortable and faster service with the help of VR training for hotel staff. The combination of technology and hospitality has created a new dimension of travel planning where potential guests can virtually walk through hotel rooms, imagine their stay, and make informed decisions. Image: Freepik